Refund and Returns Policy

Damaged Products

We take reasonable care while checking and packing products before dispatch.

If a product is damaged during transit, please contact us as soon as possible after receiving the order. The eligibility of any replacement, refund, or other resolution will be determined after reviewing the circumstances and supporting evidence.

Missing Items

If any item appears to be missing from your order, please contact us immediately after delivery and provide the required photographs, videos, packaging details, and other information requested by our support team.

Claims will be reviewed before any refund, replacement, or other resolution is provided.

Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us on the same day of receiving the order.

We may request photographs, an unboxing video, order details, and other information to verify the issue.

If the error is confirmed to be from our end, we will provide an appropriate resolution in accordance with our return and refund policy.

Returns and Exchanges

We accept returns or exchanges only in eligible cases, such as when the wrong product has been sent from our end or where a return/exchange is specifically approved by Shubheksha.

Requests must be raised on the same day of receiving the order, unless otherwise specified on the relevant product page.

Products must generally be unused, undamaged, and in their original packaging, along with all accessories, tags, and other items supplied with the order.

Certain products may not be eligible for return or exchange due to their nature. Please check the applicable product or return policy before placing your order.

Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may not be possible. Any eligible refund will be processed according to our applicable refund policy.

If applicable, shipping, packaging, payment gateway, or other non-refundable charges may be deducted from the refund.

Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another method communicated by Shubheksha.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.